Refund Policy
90-Day Money-Back Guarantee
At Evolme, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. This Refund Policy outlines your rights and obligations with respect to returns, refunds, and exchanges in accordance with international consumer protection standards.
Eligibility for Refunds
We accept returns or refund requests for most physical products within 60 days of delivery. To be eligible for a return, your item must meet the following conditions:
- It must be unused and in the same condition you received it.
- It must be in its original packaging.
- It must be accompanied by a valid proof of purchase such as an order number or receipt.
How to Request a Refund
Simply follow these steps:
- Let us know by emailing support@tryevolme.com that you'd like a refund, and which item you'd like to return. Please include your full name and order number for faster processing.
- Our support team will respond within 24-48 hours with instructions on next steps.
- Refunds are processed within approximately 15 business days after approval, but we do not guarantee that refunds will be processed within this time period.
- Refunds will be issued to the same credit card or method of payment that was used to make the original purchase. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your financial institution.
Non-Eligible Refunds
The following are not eligible for refunds under any circumstances:
- Refund requests submitted outside of the 90-day guarantee period.
- Subscription renewals or recurring charges processed after the 90-day window.
- Orders that have already been processed or fulfilled once the 90-day period has passed.
- Requests made outside the stated policy terms.
No exceptions are made beyond the 90-day money-back guarantee.
To prevent abuse of this policy, we reserve the right to refuse a refund request from any customer who has exhibited a pattern of repetitive refunds. We define a "pattern of repetitive refunds" as requesting more than two refunds within a 12-month period.
Subscriptions
If your order includes a subscription, it is the customer's responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal, and failure to do so does not constitute grounds for a refund.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@tryevolme.com. We will arrange for a replacement or full refund at no additional cost to you. We may request photos of the damaged product for verification purposes.
Disputes and Chargebacks
Before filing a chargeback or payment dispute, please contact our support team to allow us to resolve the issue directly. We are committed to resolving all concerns in compliance with PayPal, Stripe, Klarna, and Shopify Payments policies.
Agreement to Policy
By completing a purchase on our website, you acknowledge and agree to this Refund Policy in full, including all eligibility requirements and limitations.
Contact Customer Support
If you have questions regarding refund eligibility, please contact our Customer Support team within the 90-day window at support@tryevolme.com
